Mend™ | Remote - Full Time

Salary Range: $100k - $120k Annually

About the Role: A proactive, detail-oriented Practice Manager to support the day-to-day operations of a growing telehealth practice. This role is ideal for a healthcare professional who thrives in a dynamic, tech-enabled environment and can work independently to drive administrative, compliance, and coordination functions across a virtual care team.

Key Responsibilities:

Operational Management

• Oversee daily virtual clinic operations and workflows to ensure smooth patient care delivery.
• Implement and refine standard operating procedures (SOPs) across enrollment/registration, scheduling, care delivery, and follow-up processes.
• Monitor clinician and support staff schedules, patient flow, and service utilization metrics.
• Collaborate with cross-functional peers and department leads within Mend to achieve business and operational goals.

Compliance & Documentation

• Ensure regulatory compliance with HIPAA, telehealth-specific policies, and state licensing requirements.
• Collaborate with the Director of Revenue Cycle to maintain credentialing files, licensure tracking, and payer enrollment records.
• Audit documentation for completeness and support risk management initiatives.

Patient & Provider Coordination

• Serve as point of contact for escalation of patient issues, scheduling conflicts, or EHR/documentation concerns.
• Support care coordination activities, including referrals, test follow-ups, and external provider communication.

EHR & Technology Oversight

• Manage EMR/EHR configuration and ensure documentation templates and clinical tools are optimized for virtual use.
• Train new staff on digital tools and workflows; serve as liaison to IT or software vendors when needed.

Quality & Performance Monitoring

• Track KPIs (e.g., no-show rates, documentation timeliness, patient satisfaction).
• Collaborate with the Director of Revenue Cycle to ensure timely claims submission and receipt of payment.
• Assist with internal reporting, payer audits, or quality improvement initiatives (e.g., HEDIS, CAHPS).

Qualifications:

• 2+ years of experience in clinic operations or experience as a clinician independently managing operational components necessary to succeed in this role; telehealth experience strongly preferred.
• Active RD/RDN License
• Familiarity with EMR platforms (e.g., Athenahealth, AdvancedMD).
• Working knowledge of healthcare compliance, credentialing, and remote monitoring programs (e.g., CCM, RPM).
• Strong communication and organizational skills; self-starter comfortable working independently.
• Bonus: experience with digital health startups or multistate operations

Benefits

• Competitive salary, depending upon experience
• Annual Performance Bonus
• Comprehensive health, dental and vision policies
• Up to 15+ Paid Days off to encourage people to rest and reset
• 401K Matching Program
• Complimentary Mend products

About mend™

mend™ is a life sciences and biotechnology company that harnesses the power of nature to supercharge health and healing for everybody. Our nature-powered supplements are clinically-proven and recognized by the medical community to be effective in accelerating repair, recovery, and improving key risk factors that contribute to chronic conditions. mend™ works with leading hospitals and universities on developing evidence-based clinical nutrition products to enhance patient outcomes. Which is why we’re such a hit with high-impact individuals in sports, the military, and anyone living an active life. We are committed to educating the world about the power of natural ingredients as a complement to medical treatment. We make it easy for people to use nature to power themselves back to health. And to stay healthy on the daily.

Mend is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please email hr@mend.me.