mend™ | Clinical Care Navigator (Medical Assistant, Health Coach)

Remote | Full-Time

Pay Rate: $21-$24 per hour

About the Role

Mend is seeking a compassionate and proactive Clinical Care Navigator (Medical Assistant, Health Coach) to join our growing team. In this role, you’ll combine clinical support with health coaching to guide patients through remote monitoring, education, surgical support and wellness programs. Working closely with healthcare providers, wellness coaches, and our technology team, you’ll play a vital part in helping patients lead healthier lives through personalized, evidence-based care and nutrition and surgical support.

What You’ll Do

• Utilize Mend’s remote monitoring platform to track and monitor patient health data from various medical devices and sensors.
• Review patient metrics, identify significant changes or abnormalities, and alert healthcare providers when intervention is needed.
• Communicate regularly with patients to ensure compliance with monitoring protocols and address questions or concerns.
• Provide health coaching support to help patients adopt sustainable habits in nutrition, physical activity, sleep, and stress management.
• Conduct wellness check-ins to reinforce progress and maintain motivation toward personalized health goals.
• Educate patients on nutrition best practices that support recovery, chronic condition management, and long-term wellness.
• Guide new patients through the enrollment process, including collecting necessary medical information and consent forms.
• Track and document patient progress toward wellness and nutrition milestones within Mend’s digital platform.
• Address patient inquiries, troubleshoot technical issues, and provide ongoing support as needed.
• Participate in team meetings and contribute to the development of remote monitoring and wellness coaching protocols.
• Verify insurance coverage and coordinate billing information when applicable.
• Empower patients through education and motivation, helping them feel confident in their ability to manage their own health.
• Assist in scheduling initial telehealth appointments with healthcare providers.
• Maintain accurate patient documentation and uphold HIPAA compliance at all times.

What Excites Us About You

• Previous experience in a healthcare, wellness, or clinical setting.
• Certification or background in health coaching, nutrition, or wellness counseling
• Passion for holistic health and preventive care, with a belief in the power of lifestyle medicine to transform outcomes.
• Understanding of nutritional science and its role in healing, recovery, and the prevention of chronic disease.
• Empathetic communicator who can coach patients through behavior change and self-management of their health.
• Comfortable in a fast-paced start-up environment where innovation and flexibility are key.
• Highly detail-oriented with excellent organizational and follow-up skills.
• Data-driven mindset with the ability to connect patient outcomes to measurable goals.
• Self-starting, creative problem solver with a collaborative spirit.

Qualifications

• 3+ years as a Medical Assistant, nationally certified
• Experience with telehealth platforms, remote patient monitoring, or digital health tools a plus.
• Excellent communication skills, both written and verbal.
• Compassionate, patient-centric approach to care.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Benefits

• Comprehensive health, dental, and vision policies
• Up to 15+ Paid Days off to encourage people to rest and reset
• 9 Company Paid Holidays
• 401K Matching Program
• Complimentary Mend products

About mend™

Our nature-powered supplements are clinically proven and recognized by the medical community to be effective in accelerating repair, recovery, and improving key risk factors that contribute to chronic conditions. mend™ works with leading hospitals and universities on developing evidence-based clinical nutrition products to enhance patient outcomes. Which is why we’re such a hit with high-impact individuals in sports, the military, and anyone living an active life. We are committed to educating the world about the power of natural ingredients as a complement to medical treatment. We make it easy for people to use nature to power themselves back to health. And to stay healthy on the daily.