The Intake Coordinator plays a key role in supporting our care by ensuring every new patient has a smooth, welcoming, and efficient onboarding experience. This position is responsible for completing patient intakes, gathering medical histories, explaining program details in a clear and compassionate manner, and managing all related documentation with accuracy and professionalism. In addition, the Intake Coordinator supports administrative workflows and chart preparation for Mend Physician Services (MPS) patients while providing operational support to the Clinical Care Navigators. Responsibilities may include reviewing patient responses, sending patient communications, assisting with care coordination activities, and performing other administrative tasks that help ensure timely, high-quality patient care. The ideal candidate thrives in a fast-paced, high-volume environment, demonstrates excellent communication and organizational skills, and delivers a friendly, patient-centered experience with every interaction.

Key Responsibilities

• Conduct and complete all patient intakes in a timely and professional manner.
• Gather comprehensive medical histories, ensuring accuracy and confidentiality of patient information.
• Clearly and warmly explain program details, expectations, and next steps to patients.
• Support administrative tasks and chart preparation for our Mend Physician Services patients
• Complete all necessary intake paperwork and ensure proper documentation in the system.
• Manage a large volume of daily intakes while maintaining a high standard of quality and care.
• Communicate effectively with clinical and enrollment teams to ensure a seamless patient onboarding process.
• Provide additional support for the clinical care navigators, such as but not limited to: administrative tasks, reviewing responses, and sending out messages.
• Work collaboratively with team members to identify and resolve any intake-related barriers.
• Maintain flexibility — able to prioritize, pivot, and adapt as patient or team needs change.
• Uphold compliance with HIPAA and all organizational policies and procedures.

Qualifications

• Medical Assistant (MA) — National Certification required.
• Bilingual (English/Spanish preferred, not required) – highly valued for patient communication.
• Minimum 2 years of healthcare or patient intake experience, ideally in a remote or hybrid setting, preferred, not required.
• Proven ability to manage multiple tasks and high patient volumes efficiently.
• Strong interpersonal skills with a personable and empathetic communication style.
• Demonstrated ability to work independently in a remote environment, using electronic medical record (EMR) systems or similar platforms.
• Excellent organizational and documentation skills with attention to detail.
• Proficiency in computer systems, telehealth platforms, and secure communication tools.

Preferred Attributes

• Prior experience in a virtual care or telehealth environment.
• Strong sense of accountability and teamwork.
• Passion for helping patients feel supported and understood during their healthcare journey.

Compensation and Schedule

• Position Type: Full-Time
• Hourly Rate: $18-22/hour
• Schedule: Monday–Friday, with flexibility to accommodate patient scheduling needs.
• Work Environment: Remote

Why Join Us

Join a food-as-medicine mission-driven team focused on providing compassionate, high-quality patient care. As an Intake Coordinator, you’ll be setting the tone for their care experience and contributing directly to the success of our program and patient outcomes.

Mend is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please email hr@mend.me.