About the role:

As a Patient Enrollment Specialist, your primary responsibility will be to facilitate the enrollment and activation of patients into a comprehensive healthcare program that includes remote patient monitoring, chronic condition management, and medical nutrition therapy. You will play a crucial role in ensuring that eligible patients are identified, educated about the program, and successfully enrolled, while maintaining a high level of patient satisfaction. When needed, you will assist patients with technical issues during enrollment and ongoing use of their devices.

You will:

Patient Identification and Screening:

• Collaborate with healthcare providers, clinics, and hospitals to identify potential candidates for the program.
• Assist mend RNs with thorough screenings to assess patients' eligibility for enrollment based on specific criteria, such as chronic conditions and medical needs.
• Maintain the status spreadsheet of patients identified and progress toward enrollment.

Patient Outreach:

• Establish a process for patient contact from identification to enrollment including multiple modes of communication: SMS, email, phone.
• Manage enrollment goals from baseline to improvement based on outreach plan

Patient Education and Counseling:

• Provide detailed information to eligible patients regarding the program's benefits, services, and expectations.
• Explain the remote patient monitoring process, chronic condition management strategies, and the importance of medical nutrition therapy.
• Address any concerns or questions patients may have, ensuring they have a clear understanding of the program's objectives and requirements.
• Communicate back to the team opportunities to improve communication / marketing materials based on patient response

Enrollment Process Management:

• Guide patients through the enrollment process, including completion of necessary paperwork and consent forms and device activation.
• Ensure accurate and timely documentation of patient information, medical history, and other relevant data.
• Collaborate with healthcare providers, insurance companies, and other stakeholders to obtain necessary authorizations and approvals for enrollment.

Coordination and Communication:

• Maintain regular communication with patients, healthcare providers, and program staff to facilitate smooth enrollment and ongoing participation.
• Coordinate with internal teams to schedule necessary assessments, consultations, and educational sessions.
• When necessary, collaborate with billing to ensure proper insurance coverage and reimbursement processes are followed.

Program Monitoring and Evaluation:

• Assist in monitoring patient engagement and adherence to the program.
• Collect and analyze data related to patient outcomes, satisfaction levels, and program effectiveness.
• Identify areas for improvement and provide feedback to the program management team.

What excites us about you:

• Excellent communication and interpersonal skills to effectively engage and educate patients.
• Ability to handle sensitive patient information with strict confidentiality.
• Detail-oriented with exceptional organizational and documentation skills.
• Proficient in using electronic health records (EHR) systems and other relevant software.
• Comfortable with all Google suite software, video conferencing, mobile phone applications and ability to troubleshoot simple device startup issues.
• Familiarity with healthcare systems, insurance processes, and regulatory guidelines.
• Knowledge of chronic conditions, remote patient monitoring, and medical nutrition therapy is a plus.

Qualifications:

• Education in an allied health professional field of study.
• Healthcare-related experience is preferred.
• Strong organizational and time management skills
• Able to work with little supervision while handling numerous projects at once.
• Excellent written/verbal communication skills, especially the ability to communicate telephonically in a professional and effective manner.
• Computer literacy in Microsoft Office and Google Suite
• Ability to handle multiple demands of diverse workload and prioritize urgent issues
• Accountable with strong work ethic

Benefits

• Annual Discretionary Performance Bonus
• Comprehensive health, dental and vision policies
• Up to 15 PTO / 5 Sick Days / 12 Company Holidays off to encourage people to rest and reset
• 401K Matching Program
• Complimentary Mend products

About mend™

mend™ is a life sciences and biotechnology company that harnesses the power of nature to supercharge health and healing for everybody. Our nature-powered supplements are clinically-proven and recognized by the medical community to be effective in accelerating repair, recovery, and improving key risk factors that contribute to chronic conditions. mend™ works with leading hospitals and universities on developing evidence-based clinical nutrition products to enhance patient outcomes. Which is why we’re such a hit with high-impact individuals in sports, the military, and anyone living an active life. We are committed to educating the world about the power of natural ingredients as a complement to medical treatment. We make it easy for people to use nature to power themselves back to health. And to stay healthy on the daily.