About Mend:

Mend is a life science company that is passionate about bringing the power of healing to people everywhere. We help and enable people who want to repair, recover, and return to life faster and better. We’re driven to improve societal health and bridge the gap between human health and human nature. We work with leading hospitals, professional sports, and everyday athletes and people looking to live their healthiest lives.

Through our Upgraid Digital Health program, we help patients by providing state-of-the-art digital health coaching, continuous monitoring, and precision nutrapharma interventions to help patients navigate through surgeries and major health events, manage chronic conditions, and live healthier lives.

About the Role:

To complement the Mend Medical Director in building and deploying a telehealth medical practice, Mend is hiring a Medical Practice Administrator. with management, analytical, and executive experience. This “dyad model”, combining clinical and executive skills, will be essential to guiding the growth of a high quality, effective, cost efficient, diverse, and regulatory compliant care delivery organization. The Practice Administrator will be integral to ensuring the Mend Physician Services, PLLC’s status as a top-tier, nationwide virtual care delivery organization.

Open to candidates in NYC or remotely, this position demands strategic leadership and hands-on management in a fast-paced, innovative healthcare environment. The role requires a commitment to continuous improvement in patient care, and readiness for occasional travel to the Company’s headquarters and healthcare partner sites.

Responsibilities:

• Drive execution against existing care plans and own development of new care plans: Own care plan development and optimization (people, process, and technology); collaborating with a multidisciplinary team to create comprehensive remote patient monitoring care plans for patients across several areas (e.g. orthopedics, trauma, oncology, primary care).
• Manage operations of the medical practice and telehealth programs: Design, establish, and maintain operations processes and procedures, both clinical and administrative (e.g. escalation procedures and triage, patient journey workflows, intake, and evaluation processes, change management); Ensure compliance with multiple state and federal regulatory requirements and company policies; Implement systems and processes for metrics reporting and dashboards related to process and care outcomes
• Drive financial performance of the medical practice: Accountable to P&L to drive top-line growth via increased patient volume and billable activities aligning with improved care; Support RCM process development to drive revenue
• Manage staffing, training, and oversight of care team: Along with the Medical Director and other leadership, support staffing strategy and performance management, including staff oversight, mentorship, and performance reviews; build and mentor a team of high performing clinical professionals and develop team members, fostering a culture of open communication and excellence in care; develop and oversee training programs for clinical staff.
• Quality Assurance & Continuous Improvement: Assist with achieving clinical quality metrics and work closely with clinical staff to identify and implement product and process improvements
• Oversee compliance and licensing activities: In coordination with the Mend legal team and support operations, ensure that the Mend Physician Services, PLLC and its constituent clinicians are compliant with Federal and state laws and regulations; Oversee and manage relationships with credentialing/licensing partners to ensure proper care team licensing and contracting

The ideal candidate has:

• Experience building and overseeing medical practices (ideally virtual/telehealth), thrives in a startup environment
• 5+ years experience managing large clinical teams
• The ability to work independently to manage projects across disciplines (care delivery, clinical design, RCM, administrative, etc.)
• Comfort with a virtual-first environment and working with technology
• Familiarity with healthcare data standards, integration approaches, and business requirements
• Project management expertise and experience with project management software like Jira

Requirements:

• Bachelor's degree with 7-10 years of management experience in a clinical setting.
• Experience managing care delivery team(s) of nurses and medical assistants
• Strong familiarity with telehealth infrastructure and digital health tools.
• Experience demonstrating a high-level ability to effectively manage and allocate organization resources is required
• Excellent communication, project management, and leadership skills.

Preferred Skills:

• Single or multi-specialty private practice experience
• Experience in orthopedics, neurosurgery, oncology, or primary care.
• Operational management experience such as budgeting, financial management, credentialing, and contracting

Key Attributes:

• Proactive problem solver and independent thinker.
• Thrives in a collaborative, startup environment.
• Commitment to healthcare excellence and patient-centered care.
• Motivated to optimize efficiency and streamline operations to realize sustainable growth